Sunday, March 29, 2009
This just in...again...Blockbuster sucks
I want to start out by saying this is my own fault. I knew better than to go to Blockbuster. As a matter of fact, I wrote about all the reasons why Netflix and pay-per-view are both more reasonable options than the dreaded yellow and blue chain.
So what did I do yesterday afternoon? My fiancée and I popped in our Netflix movie, Synecdoche, New York and suffered through 45 minutes of boredom and a Philip Seymour Hoffman sex scene before deciding, “Let’s go rent Quantum of Solace.” Of course, this would have to be rented from Blockbuster.
So we head to the closest Blockbuster only to discover it’s been closed. This isn’t shocking as we rent from there once every five months. So we drive to the second closest Blockbuster, 3 miles away. As I walk in, I notice that some old Xbox games are on sale and decide I’ll buy one. Then we begin perusing the movies as we’ve decided we’ll rent two movies today, Quantum of Solace and one other. As we’re looking at the movies, the back of my sandal accidentally hits a video game shelf behind me, knocking three video game covers from vertical to horizontal. I look down, make sure my sandal is on right and continuing looking at movies, not thinking much of it.
As my fiancée and I continue to browse the new releases, a Blockbuster employee yells out to me, sarcastically, “Do you want me to get these for you?” I look back and he’s putting the three video game covers from the horizontal to vertical position on the shelf that I hit. Stunned, I simply say yes. I look at my fiancée and say, “Let’s get out of here.”
I put the video game that I’m going to buy down and we walk out. As we walk out I walk past the employee that got mad at me. I look at his nametag and say, “Does that say Bob?” He replies yes and starts to walk away. As he walks away I say to him, “That’s why your stores are closing, because you’re a bunch of jackasses.” He replies, “Have a nice day,” and we walk out.
Seriously? I accidentally hit a shelf. I didn’t even think to put them back up. I apologize for this egregious error on my part. I’m so sorry to put you out Bob. I’m sorry that you had to lift a finger on a Saturday afternoon. It took you, what, 25 seconds? If you don’t want to put up with customers, then don’t work in CUSTOMER SERVICE. Service! Do you know what that means? I’m sorry that you’re 35 and working at Blockbuster for $6/hour because you spent your twenties playing Dungeons and Dragons in your parents’ basement instead of going to college. That really is my fault and I deserve for you to get pissed off at me.
Thanks alot Bob, and thanks Blockbuster.